Ning (F.) Ma

Ning's professional shot

Graduate Research Assistant

Office: E348 Westgate Building, Pennsylvania State University University Park, PA, 16802

Email: nzm37 AT psu DOT edu

CV, Resume, LinkedIn


I am a PhD student in the College of Information Science and Technology department (IST) at Penn State University. My areas of research are Human-Computer Interaction (HCI) and Computer Supported Cooperative Work (CSCW). I am working with Dr. Benjamin V. Hanrahan at User Agency Lab (UAL). Prior to entering the PhD program, I did one year of master studies at IST. I have achieved my bachelor’s degree in Mathematics from Concordia University Wisconsin. During 2013 - 2015, I worked as a Loan Underwriter at Wells Fargo Home Mortgage. This experience lead my research interest in work practices that are mediated by algorithm management.

My research interest lies in exploring how human experience can be advanced through algorithm interventions. I have spent much attention in on-demand platforms like Amazon Mechanical Turk (AMT) and Uber to understand and design for worker practices on these platforms. I am passionate about studying novel ways to understand the barriers workers face and their benefits and risks on such platforms, so that I can design and evaluate interactive technologies to inform an equitable workplace that empowers workers’ stakes through exploration of their lived experience. Currently, I am working on designing an Uber driver tool, aimed at building bridge in understandings between driver and rider, where they can share perspectives as human beings. I am closely looking for internships in User Experience researches that investigate algorithmic management of human activities.